SHIPPING INFORMATION

COVID-19 SHIPPING DELAYS
Though we will do our best to get your items to you as quickly as possible, you MAY experience shipping delays due to the COVID-19 pandemic.

Both Australia Post and Sendle are doing their very best to ensure your items are delivered in a timely manner.

You can read more information regarding this here:

Australia Post: https://auspost.com.au/about-us/news-media/important-updates/coronavirus 

Sendle: https://blog.sendle.com/coronavirus-update

INFORMATION AT CHECKOUT
We want to ensure your parcel gets to you safely and as quickly as possible. To help us, please ensure all shipping details are accurate before proceeding to the payment section of the check out. 

WHO DO YOU SHIP WITH?
Australia Post

TRACKING YOUR ORDER
Once your order has been processed, a link with tracking information will be emailed to the email address provided at checkout. Please ensure all these fields are filled out correctly to ensure you receive all tracking information.

TRACK YOUR ORDER HERE

Australia Post: https://auspost.com.au/mypost/track/#/search

SHIPPING COSTS
Shipping costs will vary depending on the total weight of the parcel. Appropriate shipping rates will be shown to you during the checkout. 

ORDER PROCESSING
All orders received before 1pm (AEST) are processed and sent out that same day (Monday-Friday). Orders received after 1pm (AEST) will be sent out the following business day. Any orders received during the weekend, or public holidays will be processed and shipped the following business day. 

TRANSIT TIMES
Transit times are anywhere from 1 to 10 business days, depending on your shipping location and method.

Please be aware that on occasion unforeseeable circumstances may arise which may delay your delivery. These may include (but are not limited to) weather, pandemic and internal server issues.

WHAT IF I AM NOT HOME AT THE TIME OF DELIVERY
If no one is at your delivery address when delivery is attempted, you will be notified by either Sendle or Australia Post with a calling card. You parcel will then be taken to your local post office or collection facility. Please note that Australia Post will only hold your parcel for a maximum of 10 business days.

When collecting your parcel, Australia Post does require suitable ID with the addressee name to collect. The addressee name is the name given during checkout.

Please see Australia post website via link below for full collection terms.

https://auspost.com.au/receiving/collecting-missed-deliveries

If you have not collected your parcel within 10 business days your parcel will be returned to us. You will be contacted by email to advise that your parcel has been returned to us.

We are happy to attempt re-delivery, however a standard shipping fee of $10.55 will apply. This is an Australia Post re-shipping fee, which is forwarding back to you for payment.   

LIABILITY FOR LOST GOODS
Though Australia Post will exercise due care in supplying you with your items, the nature of postal services is such that circumstances may impact on the successful delivery of your article. Once your order has been accepted by Australia Post, The Beauty Bae Australia is no longer liable for it.

We do not require a signature upon delivery, however if you would like to sign for your delivery, this option is available at the checkout.

For information on lost or damaged goods, please visit https://auspost.com.au/receiving/missing-damaged-or-delayed-items/compensation 

CHANGES TO SHIPPING
Charges are subject to change without notice.

INTERNATIONAL SHIPPING 
Yes we do. Appropriate shipping rates will be shown to you during the checkout.